FAQ's

What currency are the prices do I see in the site?
All prices are in AUD.

I just placed an order, when will it ship?
We aim to get your order processed within 1-3 business days. 
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at  info@bigbib.com.au.

Once processed, shipping time will depend on the shipping location. Estimated delivery times will be provided at checkout. Please Note: This is the 'expected' delivery timeframe. This is not a guarantee. Once your order has left our facility it is in the hands of our couriers.

What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels & send with a tracking number.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, please email us at info@bigbib.com.au as soon as possible and we will try and fix the error. However if the item has already been shipped we will be unable to make any changes to the delivery address.

What if there was a problem with delivery?

We are not responsible for packages that are lost, stolen, or damaged during transit. Once your package has been shipped, we will provide a tracking number for you to monitor the delivery status of your package. It is the customer's responsibility to ensure someone is available to receive the package on the delivery date. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help. Please send us an email to  info@bigbib.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address with a clear description of the problem which will help us to respond more efficiently.